Missed my flight

It was a complete mess.

Flight was at 8:30 AM. I reached at 7:30, stood in the entry queue, and didn’t realize baggage check-in closes one hour before departure. My fault for not reading the instructions, but still, what happened next was just frustrating.

I rushed to the baggage drop, but the staff just dismissed me, saying I was late. I asked if I could take all my luggage as carry-on, leaving some behind to make it 7 kg, but she straight-up removed me from the queue. Ended up calling my dad to pick up the extra luggage, which took another 20 minutes.

Finally got to the boarding gate at 8:15, completely panicked and helpless. It was my first time flying with luggage. The Indigo staff? Ruthless. She literally said, "It’s not a train." I obviously know that. She kept ignoring me, didn’t tell me what to do next, and offered zero help. I had no clue where to go or how to exit.

Asked security, and they sent me back to her. She didn’t even say a word this time—just pointed toward the exit. No empathy, no assistance, just pure indifference.

What hurt the most was their attitude. No last-minute call, no effort to help. Didn’t even tell that exit cannot be made alone in such cases.I was on the verge of tears while she just stood there, completely cold.

Ps : problem isn't i didn't get solution problem is the way she responded, it could've been a simple that "its not possible" instead of 'train smjh rakha hai kya" , " pehli baar ja rahi h kya flight se", I wonder why people are ok with such behavior?