Swiggy HDFC KYC Issue

So I had applied for this card on behalf of my mom(I'm still under 21) and selected Digital KYC but the problem was that mom doesn't remember her phone number 😅 and was told to retry twice.

Eventually we decided to just go with In-person KYC 'cuz that'd be easier, right? No!

It's been like 4 days and no response from HDFC whatsoever. The Swiggy app mentioned that in-person KYC should be done in 2-3 days but we haven't even received a message, e-mail, nothing in these 4 days.

There isn't even an option to change it to digital KYC in Swiggy app now. Just "Your Application is in Process"

Same thing is mentioned when I track the card on HDFC website.

So what should be my course of action now?

Apply through HDFC website directly and ignore the Swiggy app application? In this case I won't get it fyf and credit limit may also differ.

Complain? But I don't know exactly how...

Or am I just being impatient and should wait?

I wanna get a phone next month and a credit card would be really helpful for discounts and EMIs.

Any kind of help or guidance would be really appreciated. Thanks 🙏

So I had applied for this card on behalf of my mom(I'm still under 21) and selected Digital KYC but the problem was that mom doesn't remember her phone number 😅 and was told to retry twice.

Eventually we decided to just go with In-person KYC 'cuz that'd be easier, right? No!

It's been like 4 days and no response from HDFC whatsoever. The Swiggy app mentioned that in-person KYC should be done in 2-3 days but we haven't even received a message, e-mail, nothing in these 4 days.

There isn't even an option to change it to digital KYC in Swiggy app now. Just "Your Application is in Process"

Same thing is mentioned when I track the card on HDFC website.

So what should be my course of action now?

Apply through HDFC website directly and ignore the Swiggy app application? In this case I won't get it fyf and credit limit may also differ.

Complain? But I don't know exactly how...

Or am I just being impatient and should wait?

I wanna get a phone next month and a credit card would be really helpful for discounts and EMIs.

Any kind of help or guidance would be really appreciated. Thanks 🙏