What's your experience with Customer Service?

So I bought a Corsair TC100 chair like 2 months ago and the right arm broke off and the lean adjustment lever broke too. I have been emailing with them for a couple weeks now and they sent me upgraded arms and the bottom piece for the height adjustment rather than the lean lever. Well I emailed them and told them they sent the wrong piece so they said they'll make a one time exception and send me a complete replacement chair but were out stock for the TC100. They asked if the TC500 would suit me better.. I said hell yeah it would it's a $500 chair lol. Is Corsair typically this nice to customers? What's your experience?