How to answer troubleshooting question (interview)

Hey all, I’ve been in AV for 7 years now, and though I’ve held a couple jobs since starting, I always seem to get stumped by the question “how do you make decisions when troubleshooting an issue” — I answer to the best of my ability but it seems like a trick question when it is separate from context.

How would you guys suggest I answer this, especially as I go into higher paying roles with more responsibility?